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Frequently Asked Questions

Each state has different telemedicine laws and the BLUECHEW staff is working diligently to be available in all 50 states. If you are in one of the states where we currently do not ship to, please share your email address on the "Register" page and we will notify you when we are available in your state!

At this time, BLUECHEW does not deliver outside the United States. International shipping will be available in the near future.

We do not accept returned shipments. Our service is prescription based and our medications cannot be returned. If you feel your shipment was delivered by mistake, Please let our 24/7 customer support agents help you via chat, or email at support@bluechew.com or call at 970-GET-BLUE.

We are here to help. If the order is lost in the mail, we are able to reship free of charge one time to the same address. Reasons why you may not have received your package yet: 1.Refer to your USPS tracking number sent to your email to check the status of your package. There may be a delay in shipment. 2.The shipping address is invalid. Please log back into your account and check that the shipping address provided is correct. Please notify us that the shipping address is incorrect and we will be happy to assist. 3.Your package is returning due to invalid address, refusal, or other reasons. Please contact support to resolve any issues regarding your return to sender package. 24/7 Support Line: 970-GET-BLUE 24/7 Email with support@bluechew.com 24/7 Live Chat on our website

Yes we offer overnight shipping! Overnight shipping is available Monday-Thursday for guaranteed delivery if placed before 12PM CST. Orders placed after this time will be sent the next business day. Please note that BLUECHEW treatment includes prescription medication, so each order or change in subscription must be reviewed by our provider team. This process can take 1-2 business days. For this reason, please ensure that any future requests for changes are made 3-5 business days before your next renewal so that the correct shipment will be sent out. At BLUECHEW, patient safety is our number one priority. All customer profiles must go through a medical review that usually takes 24-48 hours. Once your medication has been approved it will be processed and will ship your medication shortly thereafter. You will receive an email that contains tracking information as soon as it ships. If your treatment is being shipped to a military base and/or a P.O. Box, we cannot offer overnight shipping