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Frequently Asked Questions

As part of the medical review process, the BlueChew-affiliated provider will need to verify your identity. In order to confirm your identity, you will be asked to upload your U.S. government-issued ID.

If you are having trouble uploading your ID, please send an email with an attachment of your ID to and the support team will be happy to upload it onto your account for you!

Video chat may be required depending on where you reside and the applicable telemedicine laws in that state. After check-out, if you live in a state where video chat is required, our system will automatically prompt you to start a live video chat with one of the BlueChew-affiliated medical providers.

If you need any assistance completing your video chat visit, please reach out to our support team via email, phone (970)438-2583, or chat on our website.

Just like for any in-person medical provider in a hospital or clinic, as a patient, you are responsible for providing accurate and honest answers regarding your health, medical history, and any medications that you take. This ensures that our BlueChew-affiliated medical providers can make the best decision on whether or not it is safe for you to receive treatment.

If you are approved for treatment, you must read the instructions and safety information before taking the medication. These instructions are shipped with each subscription order and are sent as an email as well.

If you are unsure of the instructions or have questions on how to take the medication, please reach out to our support team via email, phone (970)438-2583, or chat on our website, prior to beginning treatment.