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Frequently Asked Questions

To update your shipping or billing address, log into your BlueChew account and navigate to the "Profile" tab. There, you will see a section where you can edit your billing and/or shipping address.

To update your payment method, log into your BlueChew account, navigate to the "Profile" tab, and select "Edit Payment Method". You will then be able to enter and submit the new information.

You can change your subscription to a different medication or dose at any time! To switch subscriptions, log into your account and select "Switch Plan" in the "Treatment" section under the “Membership” tab.

Please note that the treatments offered through the BlueChew service include prescription medication, so each order or change in subscription must be reviewed by our provider team. This process can take 1-2 business days.

For this reason, please make any changes to your account 3-5 days before your next renewal to ensure enough time for the changes to take effect.

If you need any assistance, please reach out to our support team via email support@bluechew.com, phone (970)438-2583, or chat on our website.

Yes! There is NO contract, NO hidden fees, and NO gimmicks!

To deactivate your subscription, login to your BlueChew account. Once you are logged in, look under the "Membership" tab and select the "Put On Hold" button in the "Status" section. This will deactivate your account and you will not be charged moving forward.

If you need any assistance, please reach out to our support team via email support@bluechew.com, phone (970)438-2583, or chat on our website. Our team is standing by to answer any of your questions.