Frequently Asked Questions

To update your shipping or billing address, log in to your BlueChew account below and navigate to the "My Account" tab. There, you will see a section where you can edit your billing and/or shipping address.

To update your payment method, log in to your BlueChew account below, navigate to the "My Account" tab, and select "Edit Payment Method". You will then be able to enter and submit the new information.

You can change your subscription to a different medication or dose at any time! To switch subscriptions, login to your account below and select 'Switch Plan' under plan details. Choose your desired plan and confirm the switch.

Please note that the treatments offered through the BlueChew service include prescription medication, so each order or change in subscription must be reviewed by a medical provider. This process can take a few hours.

For this reason, please make any changes to your account at least 48 hours before your next subscription renewal to ensure enough time for the changes to take effect. Please note that changes will not affect orders currently in process.

If you need any assistance, please reach out to our support team via support@bluechew.com.

Yes! There is NO contract and NO hidden fees.

To cancel your subscription, login to your BlueChew account and look under the "My Plan" tab and select the "Put On Hold" button in the "Status" section. You can either select to (1) "Just skip my next order", which will skip only the following order or (2) "Cancel billing until I come back", which will cancel your plan indefinitely.

Rest assured, you won't be charged for any upcoming orders with either selection.

If you need any assistance, please reach out to our support team via support@bluechew.com. Our team is standing by to answer any of your questions.